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Call Center Outsourcing

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Virtually every nation and almost all business owners are offshore outsourcing a part of their work functions. For instance, a lot of businesses choose to outsource their customer service call center instead of running one in-house.

The reason why there is a boost in the offshore outsourcing trend for small and big businesses is that outsourcing increases profit and cuts down costs and it offers businesses the opportunity to concentrate on their core business. For example, if you own a small business you might find it financially challenging to hire and train in-house customer service call center staff. Call center outsourcing service providers are there to the rescue!

Common business tasks that are being outsourced in the 21st century:

First and foremost, you need to understand that outsourcing is applied to a large area of business functions or tasks. Each company outsources a couple of specific tasks to a vendor. The business task that was commonly outsourced is customer service call center, but with advancement of modern technology, other commonly outsourced work functions include:

• Information Technology (IT)
• Data analysis
• Medicare
• Engineering
• Research process
• Telesales
• Telemarketing etc

Let’s face it, when we think about outsourcing, the first thing that comes to mind is “Customer Service Call Centers”. In the late 1990s, United States based businesses started to explore the possibility of call center outsourcing and BPO services outside the country. Customer service call center outsourcing was done in order to cut down operating costs and boost efficiency. India was (and still is) the first offshore call center outsourcing destination in the world. Over the past couple of years, customer service call center providers in India such as InSO International Call Center have gained the complete trust of companies across the planet.

Many of the top Fortune 500 companies, small and medium-sized businesses have the opportunity to take advantage of offshore customer service call center. There are several factors that have helped to boost the growth of offshore outsourcing firms in countries such as India and these factors include:

• Favorable government policies
• Outstanding communication networks
• Reasonably low wages
• competent labor force
• English speaking labor force etc

Cost savings, uncompromising quality of service and productivity has really encouraged businesses (both large and small) to consider customer service call center outsourcing to India without a single doubt.

Read more – http://www.inso.us


11/18/2010 8:07 AM Premium
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Votes: 3
Views: 1,136
Date: 11/18/10
Other: Writing